Returns Policy

Returns

 

We are not able to accept returns or issue refunds on products because we cannot guarantee the purity of the products or resell them once they have left our warehouse.


We do not accept returns or issue refunds on our wood products except if product arrives damaged or if we have made a mistake in the fulfillment of your order.  Please see below.



Damaged Products or Order errors

 

In the event that your product arrives damaged or if we have made a mistake in the fulfillment of your order, we will gladly replace the damaged products or re-ship you the correct products. Please advise us by email at info@earth-ease.com within 2 days.  If you are reporting damage kindly include a picture of the damaged product and packaging. 


All of our ingredients come from natural sources and are subject to variation in color, texture and aroma.  The variances from batch to batch are normal and are not regarded as defects in the product quality.